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Frequently Asked Questions

Venue Information & Policy

Health Policy Information

CLICK HERE for the most recent Health Policy information for The Regency Ballroom.

Where is The Regency Ballroom located?

The Regency Ballroom
1300 Van Ness Avenue
San Francisco, CA 94109

How do I get to The Regency Ballroom?

The Regency Ballroom is located at 1300 Van Ness Avenue in San Francisco, CA. 

What can I bring to the show?

For the comfort and safety of everyone, please do not bring the items listed on this list.

When do doors open for a show?

- The doors typically open one hour prior to show time; although this may vary by concert. Please refer to our Calendar page or www.axs.com for the most up-to-date information.

Are there any opening acts at the show?

- Any support acts will be listed on our Calendar page or at www.axs.com. Support acts are often added closer to the show date. Event lineups are subject to change.

Do you allow re-entry?

No. Once your ticket has been scanned you will not be allowed to leave and re-enter the venue. The only exception is our smoking section (information listed below).

Where is lost and found?

While at the performance, please visit coat check located upstairs, near the men’s restroom, if you have lost something. If you realize you have lost an item after leaving The Regency Ballroom please contact us.

Do you have a medical staff on site?

Yes. If needed EMTs are available at most shows.

How can I meet the band?

The Regency Ballroom does not offer backstage access, meet and greet passes, early entry or any other way to meet a band or performer.  Occasionally, a radio station or fan club may offer a meet and greet or early entry; The Regency Ballroom has no access to these passes.  Please contact them directly.

My favorite DJ is playing! Do you allow glow sticks or glow gloves?

Glow gloves are allowed.  Unfortunately, glow sticks are not permitted.

Ticketing & Reserved Seating

How do I purchase a ticket for an event?

Tickets for all Regency Ballroom shows are available on our Calendar page. You can also purchase tickets through www.axs.com, or over the phone at 1-888-9AXS-TIX (1-888-929-7849).

Tickets can also be purchased at The Regency Ballroom or The Warfield Theatre Box Office on nights of show.  Each ticket purchased includes only a $4 service fee at The Regency Ballroom and $5 service fee at The Warfield.

* The Warfield Theatre’s Box Office is open from 10 AM until 3 PM every Sunday (with exception on some holidays). Tickets can be purchased during these hours with only a $5 service fee. Please note that presale tickets CANNOT be purchased during this time.

How do I access my AXS Mobile ID / Mobile Tickets?

  • The Regency Ballroom is a mobile venue, all tickets will be scanned off the AXS App on phone (unless Will Call or Standard Mail tix).
  • You can find out more about how to access your ticket/ tickets and your AXS Mobile ID here.

How do I purchase wheelchair accessible tickets?

ADA accessible seating at the Regency Ballroom is available on the main floor.

Accessible seat tickets are available for every AXS ticketed event through the normal purchase process on AXS.com.

You can also call AXS Guest Services Team daily 6am-8pm at 1-888-9-AXS-TIX (1-888-929-7849).

For more information about ADA / Accessible Seating, please CLICK HERE.

When do tickets go on sale?

On Sale dates vary from one show to another, but usually go on sale on Friday at 10 AM.  The best way to receive advance notice of upcoming shows is to join our mailing list.  Click here  to subscribe.

Can I buy tickets at the door on the day of the event?

If there are tickets still available to purchase on the day of the event, you may purchase them in person at the box office.  The Regency Ballroom Box Office opens the same time as doors open.

Can I get a refund or exchange my tickets?

All tickets are purchased on a no refunds, exchanges or cancellations basis and are only usable for the day, date and time selected at the time of purchase.

When can I pick up my WILL CALL tickets?

The Will Call desk opens the same time as doors open at The Regency Ballroom Box Office.  Be sure to bring your photo ID, the credit card that was used to purchase the tickets and your AXS confirmation number as any or all of these may be required to pick up your tickets.

Can I transfer my tickets to someone else?

Yes. Learn more about transfering your tickets here. If you selected will call delivery please contact AXS at support@axs.com, or by phone at 1-888-9AXS-TIX (1-888-929-7849).

*Screenshots of the Mobile ID (QR Code) will not work due to them refreshing every minute.  If you would like to transfer your ticket to a friend please reference the information on transferring tickets here.

What is a pre-sale? How do I participate or get a password?

Pre-sales and passwords are by invitation only, and are usually offered only by fan clubs or radio stations.  We will occasionally offer pre-sales to our mailing list member.  Please subscribe to our mailing list to receive these pre-sale notices.  Please click here to subscribe.

What happens in the event of a show cancellation?

In the event of a show cancellation you order will be refunded automatically in its entirety. The Regency Ballroom cannnot guarantee refunds from third party sellers

I have General Admission tickets; how early should I arrive at the venue?

We advise that you do not line up outside The Regency Ballroom prior to the stated door time.  You will be notified via email if this policy changes for your event.

I bought Balcony tickets; can I go to the floor?

Unfortunately, since you purchased a reserved ticket you do not have access to the general admission floor.

Is there reserved seating?

Most shows The Regency Ballroom are entirely general admission (standing only).   Please refer to the ticket buy page to determine whether the show is general admission or reserved seating.

Is there a limit on how many tickets I can purchase for an event?

Ticket limits vary by show - please reference the AXS ticketing page for the event you're planning to attend. 


Please note, orders in violation of the published ticket limit are subject to cancellation without notice.

Photo & Audio

Can I bring a camera?

Professional cameras (any camera with a detachable lens) is not permitted without the band’s permission.  Additionally, we usually do not allow live audio recording of the concert.

Can I get a photo pass?

Please contact the band or your publication directly.  We do not have access to these passes.

Food & Beverage

Does The Regency Ballroom serve food?

Food is available for purchase at every Regency Ballroom concert.  Please visit the bar in Marble Room (located to the right of the main entrance) for menu details (vegetarian/vegan options available).  There are also a number of restaurants located near the venue.

Does The Regency Ballroom serve alcohol?

Yes.  You must be 21 and older to drink at The Regency Ballroom.  You must have photo ID to verify your age.

Can I bring food or beverages into The Regency Ballroom?

No.  We do not allow outside food or beverages.


Can I smoke at The Regency Ballroom?

The Regency Ballroom has a smoking section located outside the venue on Van Ness Avenue. The smoking section is available one hour after doors open.

Coat Check

Do you have a coat check?

Yes.  The coat check is accessible upstairs, near the men’s restroom.  It is open every night we have a show and costs $3 per item. Ear plugs are $1 and are subject to availability


Are there any hotels near The Regency Ballroom?

There are several hotels near the venue.  We recommend these hotels.

Parents & Children

Can anyone regardless of age attend a show at The Regency Ballroom?

Most shows at The Regency Ballroom are 6+, but on occasion this policy may vary by show.  Please refer to the ticket buy page for further details.  If a show is “18 & Over” or “21 & Over” please make sure to bring VALID GOVERNMENT ISSUED PHOTO I.D. for entry.  If you are unable to provide proper I.D. you will not be allowed into the venue.  Those under the specified age limit will not be allowed into the venue even if their legal guardian accompanies them.  

Does my child need a ticket?

Yes.  Everyone requires a ticket regardless of age.  NO BABES IN ARMS ALLOWED EVEN WITH TICKETS – For their safety and our liability.

My children are going to the show; do you have a waiting area for parents?

No.  The only way you will be allowed into the venue is if you purchase a ticket.


Where can I park near The Regency Ballroom?

There are plenty of public and private parking lots in the vicinity of The Regency Ballroom, see options below.  There is also limited street parking.

  • Holiday Inn Golden Gateway (1500 Van Ness) 
  • Sutter Place Garage (1375 Sutter St.) 
  • Polk Bush Garage (1399 Bush St.) 
  • Public Parking  (819 Ellis St.) 
    • 415.202.0744 
  • Hemlock Garage (80 Hemlock St.) 
    • 415.673.1918 
  • Old First Garage (1725 Sacramento St.) 
    • 415.409.3800 

Is there public transportation near The Regency Ballroom?

Yes.  There is a MUNI Bus Stop for the 47 (Van Ness) and the 49 (Mission/Van Ness) directly outside The Regency Ballroom.  If taking BART please se the Civic Center BART Station as it is closest to The Regency Ballroom.

Additional MUNI Bus Lines that are within a few blocks:1 (California), 2 (Clement), 3 (Jackson), 4 (Sutter), 19 (Polk) and 38 (Geary).

Can I easily catch a taxi after the show?

Yes.  Van Ness Avenue is usually very busy; you should not have much trouble getting a ride.